"I am a nursing professor in a NYC based university. Dr. Francis recently excised a rather large cyst from my upper back. I tend to be an anxious, high-strung person, so I was pretty nervous before the procedure. My experience with Dr. Francis and his staff was wonderful; Dr. Francis has restored my trust in physicians. He is gentle, caring, patient, approachable, competent, and treats the whole person.

Dr. Francis answered all of my questions clearly and completely and patiently alleviated each of my pre and post-op concerns. I received local anesthesia and was conscious for the procedure, and he continuously assessed my comfort level and gave me emotional reassurance and progress reports throughout its duration. Furthermore, Dr. Francis was readily available to me via telephone immediately post-op, if I experienced any complications and/or had any concerns. Gratefully, my post-op recovery was exceedingly smooth.

I would return to Dr. Francis in a heartbeat for further healthcare. I have already highly recommended him to friends, colleagues, and loved ones. He and his staff (especially Anela) are the greatest!!!"